Category «Operations»

When Caddy’s Went Viral

With the sun losing its glare and now appearing as a beautiful orange orb just above the distant horizon where the sky meets the sea, Barry O’Connor thought to himself, “This is as close to paradise as you can get.” Yet, the vast empty sea of white sand surrounding him told a very different story. It …

Meals On Wheels of Tampa Confronts COVID-19

Meals on Wheels of Tampa (MOWT), a 501(C)3 tax-exempt organization founded in 1975, delivers hot meals to people in need in the community, mostly the elderly and the homebound that live alone. The meals are prepared, packaged and delivered by the organization on a daily basis, approximately 870 meals per day. Beneficiaries of the program …

Using Data to Uncover Operational Inefficiency

On October 8, 2018, Glenn Peterson, President of Primo Flight Parts, Inc. (PFP), faced an important deadline: In one week, he needed to finalize his 2019 proposed budget so that supporting materials could be assembled and sent to the Board of Directors in advance of its October 23 meeting, when (he hoped) the budget would …

How to Fill the Holes in Mining Inventory?

JoAnn put down the inventory reports of four Mosaic mines that she had been contemplating. Much of the raw material for the company’s phosphate fertilizer production was mined and processed at these Florida facilities. Keeping track of the vast array of equipment, parts, and supplies required to operate the mines had become an issue.

Secure Data Integration in a Cloud Environment

Honeywell was an industry leader in the aerospace market for both government and commercial needs, and had a proud history of making best-in-class products for a wide range of customers. Mike Brutsman, senior project manager, thought, “We have great data, great analysts, and great products. Why can’t we provide better and timelier project data to …

The Ethics of Conducting Research Using Social Media: A Discussion Case

In 2015, Samuel who was registered for a master’s programme in the Department of Business Management, housed within the Faculty of Management and Commerce at a prominent university located in the Eastern Cape Province of South Africa, decided on a research topic in the area of social media service quality using the E-S-SERVQUAL model. Once …

Transforming Higher Education Through ICT and Transport Infrastructure Development

The Head of Institutional Planning at the University of the Western Cape (UWC), Mr. Stevens, was working with the 2016 UWC Institutional Operational Plan (IOP) White Paper. He was using this document in his planning. One of the goals of the IOP was the development of the campus and surrounding areas, which required his executive …