Category «Operations»

Signature Healthcare – Where Did the Caregivers Go?

Christine Busby stood in her office and stared at a blank whiteboard. She asked herself, “Where do I start?” with a marker in hand. Christine had a front-row seat in changing how the skilled nursing facility (SNF) industry does business. There were several complicated factors, multiple rules and regulations to navigate, little money, and no …

Breaking the Mold: Positioning TASUS to Win the Talent War

In August 2018, the Plant Manager of a TASUS manufacturing facility in rural Florence, Alabama, confronts a human resource management challenge: How to recruit and retain employees with needed skills, given low unemployment both locally and nationwide as well as increased competition from manufacturers who recently moved into Northwest Alabama?

The Ticketing System That Couldn’t

In today’s competitive market, companies must rely on technology to scale the business and operate efficiently Author: Jeremy Bess, Deva Boone, Chase Dafnis, Kristiaan Gaines, Daniel Kiger Link: https://doi.org/10.28945/4866 Cite As: Bess, J., Boone, D., Dafnis, C., Gaines, K. and Kiger, D. (2021). The ticketing system that couldn’t. Muma Case Review 6(21). 1-19. https://doi.org/10.28945/4866

Rock, Paper, Concrete…

MAVNS, a successful construction company, has been staying ahead of the innovation curve as it relates to construction technology and site development over the past few decades. However, stagnation in the evolution of its employee time keeping processes has created a snowball effect of other issues that are ultimately costing profitability and significant competitive advantage. …

When Caddy’s Went Viral

With the sun losing its glare and now appearing as a beautiful orange orb just above the distant horizon where the sky meets the sea, Barry O’Connor thought to himself, “This is as close to paradise as you can get.” Yet, the vast empty sea of white sand surrounding him told a very different story. It …

Meals On Wheels of Tampa Confronts COVID-19

Meals on Wheels of Tampa (MOWT), a 501(C)3 tax-exempt organization founded in 1975, delivers hot meals to people in need in the community, mostly the elderly and the homebound that live alone. The meals are prepared, packaged and delivered by the organization on a daily basis, approximately 870 meals per day. Beneficiaries of the program …